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WIN XP Problem - Macromedia Fireworks

I am installing win xp and I am getting this error message that system32\drivers\pci.sys is missing and use "R" to repair any idea?...

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  1. #1

    Default win xp problem

    I am installing win xp and I am getting this error message
    that system32\drivers\pci.sys is missing and use "R" to
    repair any idea?
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    fred Guest

  2. #2

    Default Re: win xp problem

    On Fri, 4 Jul 2003 14:19:45 -0700, "fred" <fred54msn.com> wrote:
    >I am installing win xp and I am getting this error message
    >that system32\drivers\pci.sys is missing and use "R" to
    >repair any idea?

    Umm, I think following directions might be a good idea. Press the "R"
    key.


    David
    David Guest

  3. #3

    Default WIN XP Problem

    I am running Fireworks MX on a WIN XP Pro machine. I use Fireworks on a daily basis, usually without problem. I have a user that sent me a PNG file that, when I attempt to open it in Fireworks, Fireworks shuts down with the following error:
    Runtime Error!

    Program: C:\Program Files\Macromedia\Fireworks MX\Fireworks.exe

    abnormal program termination
    It is the only file I am having a problem with. I can open the file on a machine running WIN 2000 Pro without a problem. The file is at [url]http://www.web-dept.com/navbar_mx.png[/url]. Anyone else have the problem on XP? Have any ideas?

    Thank you


    WebDept webforumsuser@macromedia.com Guest

  4. #4

    Default Re: WIN XP Problem


    "WebDept" wrote in message ...
    : It is the only file I am having a problem with. I can open the file on a
    machine running WIN 2000 Pro without a problem. The file is at
    [url]http://www.web-dept.com/navbar_mx.png[/url]. Anyone else have the problem on XP?
    Have any ideas?
    :

    I managed to drag it straight across from the web page into FWMX running XP
    Home, no problems.

    Peter R


    Peter R. Guest

  5. #5

    Default Re: WIN XP Problem

    Hello,

    Please note that not all users encounter your issue with Fireworks. The
    following troubleshooting steps should be followed in the order in which
    they appear in the paragraphs below to ascertain the source of the problem.
    Please read and follow the steps carefully. This would be a general
    troubleshooting for Windows OSes.

    Troubleshooting Matrix

    Level 1: For any issues that are reported that is not known issues-

    Trash Fireworks # Preferences

    Trash Fireworks #.ini

    The Files are located in the location below:

    C:\Doents and Settings\<USERNAME>\Application Data\Macromedia\Fireworks
    MX

    Test Fireworks for the problem/error.

    Note: Problems in Fireworks can commonly be attributed to corrupted
    preferences and configuration setting files. This can occur when Fireworks
    is being installed when other applications are running such as Virus
    detection software or when there are a large number of files in the Temp
    directory. Though I have never heard any specifics on this, there does seem
    to be a point at which the Temp directory will not allow more files to be
    written to it.

    Level 2: Continuing to troubleshoot the issue--

    Clear the Temp directory.

    Test Fireworks for the problem or error

    Note: As mentioned above, the system Temp folder, located at C:\Temp on
    Windows 95 and NT and at C:\Windows\Temp on all other systems (the Macintosh
    does not have a corresponding Temp folder) seems to have a limit of some
    kind. It is recommended that the user clear his or her temp directory
    regularly so that disk space is not unnecessarily used up and so that
    programs that write to the Temp will not eventually get shut out. Early
    versions of Fireworks (through 3) made use of the Temp directory more than
    Fireworks 4, which writes its own Temp folder at C:\fw4.0.tmp, but it still
    passes files through the Windows Temp directory as well.

    Level 3: Continuing--

    Disable Startups one at a time.

    Test Fireworks for the problem or error

    Level 4: Continuing

    Reduce Hardware acceleration.

    Disable processes in the Task Manager.

    Test Fireworks for the problem or error

    Note: Hardware acceleration on Win95 and NT machines is usually found under
    the System Properties control panel. Look for the Performance tab and there
    you should find a button that takes you to the display performance
    properties, including the slider that lets you determine how display
    acceleration processes are handled- whether the video card is managing the
    processes or whether windows is managing them. The further the slider is set
    to the right, the more the video card is managing processes, when the slider
    is all the way to the left, Windows is managing the processes.

    On Windows 98, 2000 and ME the display properties show the Performance tab.
    Right-click on the desktop and choose Properties from the menu that comes
    up. Then choose the Settings tab and then click the Advanced button. There
    should be a Performance or Troubleshooting tab available that has the
    hardware acceleration slider on it. Again, it works as discussed in the
    previous paragraph.

    Access the Task manager by pressing CTRL+ALT+DEL. Click the Task Manager
    button and then disable any known non-windows related tasks. Explorer is the
    only thing that should be necessary for Fireworks to run. Test Fireworks
    after disabling each task to see if it works properly.

    Level 5: Continuing--

    Restart the computer in SAFE or VGA mode.

    Test Fireworks for the problem or error

    Note: SAFE/VGA mode allows you to determine, most often if there is a
    conflict or problem with the video driver. There are 4 things that SAFE/VGA
    mode affect on the system:

    Drivers are disabled when running in SAFE mode.

    Calls to applications from the Registry are disabled.

    Calls to applications from the Win.INI and Sys.INI are disabled.

    Startups are disabled.

    Level 6: Continuing:

    Clean Reinstall Fireworks

    Test Fireworks for the problem or error

    Follow these steps:

    1. Clear the Temp directory. This is normally found at C:\Windows\Temp on
    Win98, WinME and Win2000 systems. On Win95 and NT systems the Temp directory
    is at the Root of the system hard drive.

    Copy the Fireworks # Installer.exe from the CD ROM or backup disk to the
    desktop (where # is the version number).

    Restart in SAFE/VGA mode

    Uninstall Fireworks using the Add/Remove Programs control panel.

    Check to see that all components of Fireworks were removed from the
    Macromedia directory.

    Reinstall Fireworks from the desktop using Add/Remove Programs control
    panel.

    Restart normally

    Test Fireworks for the problem or error

    In Addition, you can test the application on another machine to see if the
    issue specific to your machine. Also, you can go over the General Windows
    TechNote on our site for Windows specific issues. Please follow the link
    below:

    [url]http://www.macromedia.com/go/15481[/url]

    I hope this helps.

    Anthony F. Dugenia
    Technical Support Specialist
    Macromedia Technical Support
    To search for TechNotes and other issues use;
    [url]http://www.macromedia.com/support/search/[/url]




    "WebDept" <webforumsusermacromedia.com> wrote in message
    news:bfk1uv$qn2$1forums.macromedia.com...
    > I am running Fireworks MX on a WIN XP Pro machine. I use Fireworks on a
    daily basis, usually without problem. I have a user that sent me a PNG file
    that, when I attempt to open it in Fireworks, Fireworks shuts down with the
    following error:
    > Runtime Error!
    >
    > Program: C:\Program Files\Macromedia\Fireworks MX\Fireworks.exe
    >
    > abnormal program termination
    > It is the only file I am having a problem with. I can open the file on a
    machine running WIN 2000 Pro without a problem. The file is at
    [url]http://www.web-dept.com/navbar_mx.png[/url]. Anyone else have the problem on XP?
    Have any ideas?
    >
    > Thank you
    >
    >

    Anthony MMTS Guest

  6. #6

    Default Re: WIN XP Problem

    Anthony,

    I followed the steps you described for troubleshooting the problem. Still I cannot open the file. I have found that it is not an XP problem. I was able to open the file on a laptop running XP. Others responding to this post, as well have indicated they can open the file on XP.

    I actually exported all of the symbols from the file while on another machine. I then imported the symbols into a fireworks file on the machine having the problem. They imported fine. They look fine. I could open them up for editing within the library but I cannot drag one to the canvas.

    The machine that is having the problem is a new build. The machine is a P4 Processor 3GHz, 800MHz FSB running on an Asus P4C800 Deluxe motherboard. Has 2 GB of Corsair DDR400 RAM. Also running 2 160GB Serial ATA hard drives, RAID 0.

    WebDept


    WebDept webforumsuser@macromedia.com Guest

  7. #7

    Default Re: WIN XP Problem


    "WebDept" wrote in message ...
    : Anthony,
    :
    : I followed the steps you described for troubleshooting the problem. Still
    I cannot open the file. I have found that it is not an XP problem. I was
    able to open the file on a laptop running XP. Others responding to this
    post, as well have indicated they can open the file on XP.
    :
    : I actually exported all of the symbols from the file while on another
    machine. I then imported the symbols into a fireworks file on the machine
    having the problem. They imported fine. They look fine. I could open them up
    for editing within the library but I cannot drag one to the canvas.
    :
    : The machine that is having the problem is a new build. The machine is a P4
    Processor 3GHz, 800MHz FSB running on an Asus P4C800 Deluxe motherboard. Has
    2 GB of Corsair DDR400 RAM. Also running 2 160GB Serial ATA hard drives,
    RAID 0.
    :
    : WebDept
    :
    :

    Sorry to hear your still having problems WD.
    I think a solution that would work would be to swap machines with me. (:o)

    Peter R.


    Peter R. Guest

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