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Windows Media Video : MACROMEDIA STATEMENT REQUIRED! - Macromedia Director Basics

This has been a few weeks since several people are indicating problems with WMV support under Director MX2004. I have also written directly to Macromedia Support Team but it seems they hardly care about users complaining about bugs. After additional tests, I can confirm that WMV video format does not work under Windows XP environment when you are a restricted user (i.e. not an administrator). Neither in a projector, nor under Shockwave 10! I am starting to feel anger about Macromedia remaining silent, while the minimum would be to make a statement so that we know exactly when and how ...

  1. #1

    Default Windows Media Video : MACROMEDIA STATEMENT REQUIRED!

    This has been a few weeks since several people are indicating problems with
    WMV support under Director MX2004. I have also written directly to
    Macromedia Support Team but it seems they hardly care about users
    complaining about bugs.

    After additional tests, I can confirm that WMV video format does not work
    under Windows XP environment when you are a restricted user (i.e. not an
    administrator). Neither in a projector, nor under Shockwave 10!

    I am starting to feel anger about Macromedia remaining silent, while the
    minimum would be to make a statement so that we know exactly when and how
    things will evolve (or not evolve, but at least we do not keep waiting). Are
    we to wait for Director MX2005 and spend another 500 Euros to upgrade to a
    version that **might** hold the promises that are adverrtised largely?

    Jean-Jacques Lutz


    Guest

  2. #2

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQUIRED!

    I confirm that Macromedia Support Team says nothing about the bugs that may or
    may not exist.
    I dont know why but they give no informations if they confirm the bug, and
    when they going to fix it.

    This is the one I really don't like it at all.
    and this is the reason that can not suggest to move on MX 2004
    because I don't know when the new service pack is going to be release it.

    So how some one move on MX 2k4 and make a product that must release it soon on
    CD or somthing if don't know when the bugs they going to fix.

    Hope Macromedia team to fix a new page with all confirmed bugs
    probably a solution on them, and a estimation of when they going to fix them.

    Thank you
    vini




    coolvini Guest

  3. #3

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQUIRED!

    I can only agree to the above. I moved from some flash extension program to
    Director MX2004 because the first proved to be not (with using video)
    trustworhty for large projects.
    In my mind such a (expensive) software as MM Director would be very well
    tought off and very reliable, this happened not to be the case (with using
    video and also the flash support), which has cost me another 200$ to buy some
    extra which proved to be more reliable (reliable doented about what it can,
    and cannot do).

    Vinitius Guest

  4. #4

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQUIRED!

    All,
    I'm sorry that there hasn't been an appropriate Macromedia response to this
    issue yet, I was informed of this particular thread and wanted to step in with
    a response and some information. Not that this reply solves the bug that's in
    the product but at least it will help clarify that we're aware of and looking
    into this issue.

    Bug: when using Windows XP or Windows 2000 while logged on as a user without
    administrator rights, you will be unable to utilize the WindowsMedia support
    implemented in Director MX 2004.

    At this point I'll agree completely that this is a sticky bug at best,
    especially being as the only workarounds are to either log in as a user with
    admin rights (not really a solution, I'm just mentioning it) or look for
    another way of playing the desired media (3rd party Xtra for example). Neither
    of those is very palatable given the fact that this should work and it's
    terrible that it does not. We are in fact investigating a fix for this bug and
    a number of others that may hopefully be released as an updater.

    Ahhh, there's the other sticking point for folks on this thread (and others).
    When will bugs be fixed? The truth is that we just don't make public statements
    guaranteeing that any particular issue will get fixed or provide time estimates
    for when users can expect to have any such fix available. I'm sorry but at this
    point I'm not only bound by company policy but the reality that there is just
    no date that I could provide even if I ignored our company policy. We're
    looking into a number of bugs that have been found in the time since we
    released MX 2004 so please stay tuned for any possible update announcements on
    the standard channels (Support Center, site home page, etc.).

    Note: despite the above I can confidently say that this issue is getting some
    very high priority attention and stands a very good chance of getting fixed. I
    was trying to generalize a bit with some of my comments above.

    Finally, while I was certainly not present during anybody's experience with
    our technical support department I can say that from the inside there is no
    policy or plan to avoid discussing known issues. It may be the case that the
    agent you speak with isn't familiar with a particular issue, but if there's a
    known bug we do want it tech noted and searchable. Part of the problem is in
    prioritizing what to publish and when given the resources available so we
    haven't yet doented all known issues, but our support team is trying to
    ensure that priority issues get attention. I apologize if your experiences have
    shown you the contrary and hope that the various teams working on Director will
    do better for you in the future. As to this issue we have a tech note being
    authored and it should be posted quite soon.

    I haven't been monitoring the newsgroups as of late and so I haven't
    personally been present to answer questions or reply to posts. I will make sure
    to follow this particular thread over the next few days so I can be sure to
    respond to any follow-up questions or comments as needed.

    Cheers,
    Tom Higgins
    Product Specialist - Director Team

    ...

    Thomas Higgins Guest

  5. #5

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQUIRED!

    Without the WMV support actually working I have no reason to purchase Director MX 2004. If I knew the issue would be resolved and when I could purchase the product.
    RottN Guest

  6. #6

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQ

    Thanx for the response, we don't get very far with right now, but something is
    better then nothing.

    What concerns the Windows Media video issue: after testing Windows Media
    within Director on several platforms, I have come to the conclusion that
    besides admin rights (I personally did not ran accross the admin rights issue)
    Director needs Windows Media Player 9 (even when directX8.1 is installed), (or
    WMP 8 maybe, in any case higher then the version that comes with Windows XP) .

    I also helped some people out on the forum and newsgroups whom had trouble
    playing Windows Media in a Director project, and after installing WMP9 the
    Windows Media did work.


    This might not be enough evidence, but if it is, please put these facts in the
    technotes about Windows Media so we and others don't have to put so much time
    in helping each other with this issue.

    Anyway, it's not my issue anymore, I can't make my clients install WMP9 so I
    use an 3th party Xtra for this.

    Greetings,

    Vinitius



    Vinitius Guest

  7. #7

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQ

    In response to RottN: I'm sorry that the other new features don't speak to you
    (sprite naming, cross-platform projector publishing, DVD support, improved and
    updated MIAW support, publish as Shockwave 8.5, etc.) and that WindowsMedia
    support is the only thing that would interest you. We tried to do feature work
    that would appeal to old Director users such that they would find many reasons
    to upgrade/update their application.

    In response to Vinitius: I'll make sure and pass along a note to those putting
    the tech note together to also consider adding some information regarding
    DirectX and Windows Media player version requirements. I'm personally not up to
    speed on the specific requirements so I can't comment for certain, sorry. I'm
    not sure if that versioning information will go in the same tech note though,
    one TN should be written about the bug (non-admin user issue) while another
    should be written about version information (for DirectX and WMP).

    Thanks for the comments.

    Cheers,
    Tom Higgins
    Product Specialist - Director Team

    ...

    Thomas Higgins Guest

  8. #8

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQ

    If was working on a project that required the features you listed above I would
    buy it. The feature I need to work does not. Everything else I am using does
    function fine but it also worked just fine in the last version. Considering I
    can deliver all of our media through Director except for our video which is our
    strongest product it is a fairly important part of the product to us.
    Unfortunately all of our video is in a WMV format and rerendering all of it is
    out the question. So while I can appreciate the effort to make the product
    better in other areas it doesn?t solve my problem of the WMV?s not working when
    they should.

    RottN Guest

  9. #9

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQ

    RottN: understood and thanks for the extra follow up. I understand where you're
    coming from and as I said, it's terrible that this bug is present in the first
    place.

    Cheers,
    Tom Higgins
    Product Specialist - Director Team

    ...

    Thomas Higgins Guest

  10. #10

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQ

    Sorry for the repeated messages all but I also wanted to make note of the fact
    that a tech note has been posted:

    [L=Tech Note 19280: Windows Media Files will not play if user has restricted
    access]http://www.macromedia.com/support/director/ts/doents/wmp_restric.htm[/
    L]

    I've asked for some minor edits to the opening issue statement (to remove file
    extension references and make the point clear: this bug affects all playback
    environments - authoring, projectors and Shockwave), but otherwise I think it
    contains the information we have to share at this point.

    Cheers,
    Tom Higgins
    Product Specialist - Director Team

    ...

    Thomas Higgins Guest

  11. #11

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQ

    Last one for this issue because it's not my 'thing' anymore, for the sake of
    the time I have spend on it.

    The technotes about Windows Media say this:

    "Codec required by the media file. This may require having Microsoft Windows
    Media Player installed, or downloading and installing of special codecs on the
    end-user system."

    Again, and it addition to the WMP9 thing I wrote earlier on, I have also
    played WMV from whitin a Director project, on WinXP and Win2000 which DID NOT
    have the proper codec (the .wmv's did not play in Media Player by it self
    (codec 9series required)) but instead of that WMP9 was installed and made 'm
    play all by itself.

    Just saying this because I have seen others run up to this also, which seems
    to make it a general issue.




    Vinitius Guest

  12. #12

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQ

    dear Thomas Higgins
    can you please also tell me about the custom cursor bug on MX 2k4 ?

    Thank you in adnvanced.
    Vini

    coolvini Guest

  13. #13

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQ

    Sorry to resurect this thread after so long, but I am experiencing problems
    with the Windows media asset xtra. The movie plays ok, in the author
    environment but when I go to publish I get an error message " the application
    requires an xtra(Windows Media) that does not exist or failed to initialize".

    I check my xtra folder and the xtra is there, and I made sure the xtra was
    being included in the movie. I running Win XP Prof, on my laptop, with DirectX
    9.0, Windows Media PLayer 9.0, and I am pretty sure I have admin rights on my
    own laptop.

    Has there been any progress made on this issue?



    Rookie Guest

  14. #14

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQ

    Ok, I figured this one out... I had the "exclude xtras" checked in my publish settings, this was preventing the xtra from being included in the movie. Once I corrected this, my movie played ok.
    Rookie Guest

  15. #15

    Default Re: Windows Media Video : MACROMEDIA STATEMENT REQ

    Is this bug fixed yet?

    The tech notes say it's still an issue - the latest installer for the product has some VERY cryptic info about something or other being fixed.
    Digizz Guest

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