WinXP (PS 7) and OSX (PS CS) - problem...

[Richard_Hsu@adobeforums.com]

Has any one experienced this problem?

My studio operates on WinXP Photoshop 7 and one of my agencies operates on MAC-OSX Photoshop CS (recently upgraded from OS9) who cannot and no-longer can open our 16bit tiff and jpeg files given to them on a CD. They managed to open on their old Mac running on OS9 Photoshop BUT NOT Photoshop CS running on Mac-OSX.

cheers

[Chris_Cox@adobeforums.com]

Most likely something is wrong with their CD drive on the OS X machine.

The image files are not platform or OS version specific.

[Richard_Hsu@adobeforums.com]

....The MAC computer recognises the content of the CD (both tiff and jpeg files) but only when dragged into the CS application to open the file/s, a dialog stating to the effect that there is no file to be found...

[Graham_Phillips@adobeforums.com]

What happens if you use File->Open and choose a file from the CD? Do you get the same message?

[Thomas_Kirkpatrick@adobeforums.com]

Has anyone experienced this problem?

I've created a multi-layer Photoshop CS document in OS X 10.2.8 and when I open the document using Photoshop 7 in XP the image is flattened (only a single, background layer)appears.

Any thoughts?

[Buko@adobeforums.com]

The MAC computer recognises the content of the CD (both tiff and jpeg
files) but only when dragged into the CS application to open the file/s,
a dialog stating to the effect that there is no file to be found...




I have found you have less problems to copy the files you need to open to your hard drive before opening.

[Neil_Keller@adobeforums.com]

I would agree with Buko to first copy the file to your drive. Then open it.

Neil

[Richard_Hsu@adobeforums.com]

Thanks people...! I've forwarded your responses to the agency.

cheers

[Chris_Cox@adobeforums.com]

Thomas - please create new topics instead of adding to existing, unrelated topics.
And it sounds like you might have a 16 bit/channel image in CS and 16 bit/channel layers were only added in CS....

[Thomas_Kirkpatrick@adobeforums.com]

Sorry Chris. I am very new to PS and even newer to your forums. I'll stick to established protocols now that I know the deal. In any event, thank you for your response. It solved my problem.

[Richard_Hsu@adobeforums.com]

Just to update with you all, an accidental meeting with a person who said that the problem is the OSx drive (per per Chris remark!). His personal experience: "A similar problem was visited by G3 (then OS?) which was rectified in G4-OS9 but somehow the problem has resurfaced again in the G5-OSx."

To overcome this, I've re-burnt the CD as MAC-tiff (rather than PC-tiff) and also in PhotoShop file until it is further rectified.

PS: The G5-OSx even wouldn't let the CD files be copied to the hard drive.

Well, hope that concludes the mystery and many thanks to your very helpful feedbacks!