Zoom by doesn't work

[Andrea_Moro@adobeforums.com]

in the new adobe illustrator cs per win, ctrl + (alias zoom in) doesn't work.
First time I supposed a problem with the eps file opened, but problem persist also with new file.

How to contact adobe and get them to solve trouble?

Andrea

[LenHewitt@adobeforums.com]

Andrea,

Have you tried deleting your aiprefs file? Details in the FAQ at the top of
this forum's Topic List

[Lance_K@adobeforums.com]

Works fine on my machine, Andrea.

If you're in North America, you can contact technical support at 206-675-6307.

Lance

[Andrea_Moro@adobeforums.com]

No, I'm Italy, but I'm using english version too
and just re-tried ... it didn't work.

What's the tech support phone in italy?

Andrea

[Lance_K@adobeforums.com]

Start here:

<http://www.adobe.com/support/phonenumbers/europe.html>

Lance

[Sune_Radich_Christensen@adobeforums.com]

I had the exact same problem. It turned out that the shortcut for Zoom In was set to CTRL+= and not CTRL++.

In the menu Edit>Keyboard Settings you can set the Zoom In function to whatever key you want (probably CTRL++ :) )

It works for me now.